|
If you would like to talk with us about receiving similar "state-of-the heart" service, we invite you to contact us now.
Mary Irby
07-21-08
Dear Bob,
I would like to thank you so much for selling my home at 7710 Lucky Lure Drive, Clinton, MD 20735. Because of you, and only because of you, I am a happy new home owner!
Originally, my home was on the market with another agent five months prior to me purchasing my new home. With this agent, I was not getting any walk through traffic to my home, and he did not show any interest or concern with selling my home. Then, with only six weeks left for me to close on my new home and the housing market being very slow, you came into my life and turned things around.
We worked together. My home was staged into a clutter free and clean style environment. Your efforts were relentless with an online virtual tour of my home. I began to receive a lot of walk through traffic. With your meticulous eye for detail and strategic plan, my home was sold within four weeks. This enabled me to purchase my new home, thus making the final settlement smooth and cohesive.
Thank you again for your diligent role in selling my home.
Very Truly,
Mary Irby
Manuel and Nakia Proctor
04-01-08
Dear Bob,
We wanted to write to you to say how much we appreciated the wonderful job you did as our Realtor. Not only did you help us buy a house but you helped us sell ours as well. Even though this was our second time purchasing a house, this was the best experience anyone could imagine. In our first home buying experience we knew nothing, and our Realtor never explained anything to us. Now we realize that we could have had so much more.
The service that you and your company provided was far beyond what we expected. The advertising, the showing service features, the dedicated personal website with a virtual tour, added a great twist in selling our home. Through our time together, you were very patient with us and kept us involved in every step. Your professionalism and your personality made you more than a Realtor to us but more like family. You always made us feel like we were your number one clients. You are very dedicated to your clients and it shows. During the time when you were down with your back, you were still out there showing us houses. When you were out of town at conferences, you made sure you were still in contact with us and always had a backup person to assist us if needed.
Should we ever need to sell again we will automatically, without hesitation, be calling Bob Gauger! We highly recommend you to anyone who is in need of a great Realtor.
Sincerely,
Manuel and Nakia Proctor
Joc & Rosemary Ferruzza
10-19-07
Dear Bob,
Thank you so much for the effective and efficient way in which you sold our house of 25 years. The fact that you sold it and helped us get the condo we wanted in a slow home market is testimony to your skill and concern for our needs. We would readily recommend you to anyone wishing to sell or buy property. You are a true professional.
Thank Karen for her wonderful fish and keep Sarah at the piano.
We are glad you and your company, EXIT First Realty, came into our lives. We are quite happy in the condo and hear good things from the buyer of our home. Come by and see us sometime.
Best wishes to all and many thanks,
Joc & Rosemary Ferruzza
Monique and James Tyger
9-23-07
We just wanted to write to say Thank You for all your patience and guidance. It was a long journey. I got in contact with Bob in November because I was moving to the Maryland area and my new husband and I would be looking for a house. The nightmare began when the house my husband was selling fell out of contract on four different occasions with another Realtor and a court appointed trustee, but Bob was always helpful and positive.
Bob kept us going and made us laugh even at our darkest hour. My husband and I could not have made it through this stressful and disappointing time without Bob and Mike Mazzola working so hard getting us into the perfect house. The other house sold and we moved into our house August 2007. WE FINALLY DID IT!!!!
We highly recommend Bob and Exit First Realty because it is the only company that we have dealt with that is true, honest and professional. We never had a problem getting a hold of Bob. He was always available to answer all of our questions. Our whole family has grown very fond of Bob.
We are proud to call Bob our dearest friend and we will always be grateful. We can't thank you enough, Bob.
Sincerely,
Monique and James Tyger
Gordy & Kathy Stinson
Bob,
We have dealt with Realtors and agencies many times in the past. I don't remember ever having had a bad experience with any of them. None however has come close to equaling you and your Team.
Friends of ours suggested you when they learned we were being transferred on very short notice. Let me just say that the service you provided us has been unmatched by any agent, anywhere. We had less than two weeks before we had to actually move and were very nervous when we initially met with you and Angie. You already had a plan and a strategy for marketing our home the first time we met. You did all of the things we had come to expect from real estate agencies:
Signs in the yard, fliers and such. It was the rest of the package that was amazing. Here's just a few:
1. A phone number on the sign in the yard to call and listen to professionally scripted message describing our home.
2. A website to go into and actually take a virtual tour of our home. It was professionally done and was amazing.
3. The "Settlement Room" on the WEB wasn't just a settlement room as you may think of it. It was a site that we could visit anytime and see what was going on with our house. More on that in a moment.
4. Placing our home on www.realtor.com. If you've been looking for a new home you've probably been there. Of course this linked directly to a virtual tour of our home.
5. Here's the best one, "You sold our house"!!!! We had a buyer in a matter of days. Not weeks, not months....days. During a time when my wife and I felt the market was really slowing. We listed it in mid September and closed on the Sale in Early November. We never sat and wondered what was going on with the house. In the "Settlement Room" everything was right there for us to look at. We saw the home inspection report, the termite inspection report, when they were scheduled and when they were actually conducted. Every time a piece of paper was generated concerning our house we reviewed a copy online in the "Settlement Room". It kept us informed as to what had already been accomplished, what needed to be done and when it was going to be done. Everything went exactly as you assured us it would, Bob, and for that we are truly grateful. Thanks to each one of you on the "Team".
We are well beyond satisfied clients, Bob. Honesty and integrity are all so often seen as obstacles in doing excellent work. In your case they are practiced in everything you do. God bless you and the "Team".
Gordy and Kathy Stinson
Ryan & Shonda Foster
Dear Bob,
We want to express our gratitude for your dedicated and excellent service. As first-time homebuyers, we were admittedly naive to the entire home-buying process. Since we had just moved to Maryland one year ago, we were further lost and not entirely certain which neighborhood we wanted to live in. As you know, you were not the first Realtor we worked with. Coming to you after such a negative experience, we were a little nervous, but your patience and professionalism erased any fears we had. We are so thankful that you were recommended to us.
Throughout the month prior to closing, you and your staff were incredibly responsive to my many questions. We appreciated the way you handled everything with a degree of humor that lightened up what could have been an extremely stressful process. We also want to mention your use of Settlement Room, the website and software that kept us updated on all the tasks that had to be accomplished prior to closing. As someone who likes to be kept apprised of all that is going on, Settlement Room provided all the information I needed without having to pester you for updates. This was a service that I know not all Realtors provide, but it gave me great confidence in your ability to keep a complex process well organized and accessible to anyone involved in the transaction.
In closing, I hope that our paths cross again in the future. Should we have to relocate in the coming years, you can be certain that we will place an EXIT sign in front of our door.
With best wishes,
Shonda and Ryan Foster
Denise and Travis Rowell
Angie (and the rest of your team),
Travis and I just wanted to thank you for all of your hard work and dedication. You really took the time to get us into our dream home, and for that we have you and your to thank! You made the whole process of buying a home, as easy as going shopping! Again, thanks so much for your help, and we will call upon you and your team at Exit First Realty to assist us with our future Real Estate needs! Thanks, and take care!
Denise and Travis Rowell
Eryn Belt Dear Angie,
I wanted to write and let you know how much I truly appreciated my first homebuying experience. And I owe it all to you! I particularly appreciate the time you devoted to my search when I needed you. When I was ready and willing to look all day and all night, so were you and that meant a lot. You made me feel like I was your number one client and that you would do anything for me. You always looked out for my best interest, which is hard to find in anyone, let alone a realtor!
I had gotten the run-around from three agents prior to my finding you and boy were you a breath of fresh air! Thank you so much for working so hard to meet my needs and for being patient with me as my needs changed throughout the process. You even worked hard during settlement making sure everything was correct!
I've spoken to others who were going through the same process and no one seemed to have received the excellent service that I did. I not only got a wonderful deal on my dream home, but also got a friend out of the whole deal!
I don't think I could've asked for another agent like you and I'm so lucky that I gotcha for the first time around because you can bet I'll be contacting you on all transactions down the road!
Thanks again and I look forward to doing business with you again in the future!
Eryn
Stanley McCluskey
Bob,
During this Thanksgiving season, my family and I reflect on the many things that we have to be thankful for during the past year. We are very thankful that you were our realtor for the sale of our rental property in Maryland. Even though the property would not net a great commission for you, you still worked very hard to find buyers for our house and helped to get repairs done to the house after we had moved out of the area. The latter act gave us a great sense of relief since the move placed us a great distance from the property and prevented us from being able to coordinate the work ourselves. Your honesty gave us the confidence and provided a worry free environment for us because we knew you would go the extra mile and take care of things for us.
I have known many realtors in my life and you are one of a kind. I can honestly say that anyone would be very blessed to have you for a realtor. And I might add, that if my family has a need to buy or sell property in Maryland, that you are the only realtor that we would use. Words always speak, but your deeds and actions during the sale of our property echoed the great job that you can do as a realtor for your customers.
Thanks again for the hard work and God Bless you.
Stanley
Bob Kerno, COMMANDER, USN
Dear Bob,
Teddi and I cannot thank you enough for the wonderful job you did selling our house at 1728 Gaffney Court in Crofton. Our first attempt to sell the home 10 years ago with another realtor was a negative experience and forced us to convert the property to a rental. Last February when our tenants unexpectedly moved out we were at our wits end. Thankfully our property manager, Ron Miscavich, recommended we consult you.
Our situation was very stressful, no incoming rent and the prospect of $4000 in repairs. You immediately put Teddi and I at ease and relieved a great deal of our stress by not only listing the house but also by coordinating the repair work. The performance of your "TEAM" was miraculous. You had repairs completed within two weeks and a buyer in three. We received frequent updates ... and the fact that you were able to get settlement completed within 30 days of finding the buyer was remarkable. On top of this you were able to get our asking price which was above the local market average.
Bob, above all you are an honest, caring person who is willing to go the extra mile for your client. This was the first time Teddi and I have sold a home and it was because of you and your "TEAM" that it was a positive and profitable experience. I have already recommended you to my dad who will be selling our family home of 35 years when he retires this winter.
Sincerely,
Bob Kerno, COMMANDER, USN
Caleb Counterman
Dear Bob and Kevin,
Jessica and I wanted to thank you for all your help through the sale of our home. I know that it is your job as a realtor to help us through the process, but you did go out of your way to make sure the process went as smoothly and as quickly as possible. Through the sale you helped by giving advice and guidance above and beyond the "call of duty". Never did we feel as if you were pushing us in a wrong or detrimental direction, and we always felt as if we could count on you to help us get the most beneficial deal for us.
Jess and I have on many occasions mentioned how much we appreciated your time and energies on our behalf. Through the whole process, Jess and I not only got to know you better, but also developed a friendship which I am sure will last even now that the sale has ended. We appreciated your character, morals and professionalism.
Although we have since moved to Pennsylvania, I want you to know that when we come back down to Maryland in a few years, we will most definitely contact you to help us at that time with our future purchase. Thank you so much for everything.
Sincerely,
Caleb Counterman
Russ & Betty Ogden
Bob should receive the Medal of Valor for selling our house in Lanham, Maryland this week.
This house had some unusual problems with the foundation, which we didn´t discover until the building inspector asked for a report from a structural engineer. It was found that the clay soil was expanding and contracting according to the moisture present. We were required to install fifteen steel helical piers to give the house adequate vertical support.
Needless to say, this caused us to lose the sale that was planned in October 1998. The repairs were made, the structure guaranteed, and the house sold to a new buyer on March 29, 1999.
Through the whole experience, Bob and his team have served us far beyond the call of duty. He has kept us informed of every development and even assisted in some of the minor home improvements. He has acted at all times with personal integrity and professional excellence.
If you are looking for a real estate agent who is worth more than you will pay him, Bob Gauger is your man
Sincerely,
Russ & Betty Ogden
Dillard Boland
Dear Bob,
I want to express my appreciation to you for your help regarding my recent real estate sale. Not only was your advice invaluable, but your willingness to arrange for contractors to provide estimates and perform work on the yard and the house was the key to my being able to get the property on the market quickly. As you know, my commute and work schedule made it hard for me to take care of many of these matters myself, and knowing that you would be around to handle the details was a great load off my mind.
I always enjoyed our meetings and phone conversations. As my agent, you consistently combined the judgment of a professional with the friendliness of a good neighbor. This was especially important for me during the inevitable uncertainties and surprises that came along - like getting snowed in just as I was trying to move out!
It was a pleasure working with you Bob and I will gladly recommend your services to others in search of an agent.
Sincerely,
Dillard Boland
Merle L. Mulvaney
Dear Bob,
Thank you for orchestrating the sale of our condo in Crofton Mews. I´m especially appreciative of the "extra" efforts that you put forth as a result of our not living close to the property. Normally, I would take care of performing or coordinating most of the numerous tasks to prepare the property for sale; however, in this case, the distance was too great.
Your ability to quickly and accurately assess a condition and get someone working on it without delay, was impressive. Even more impressive, was your knowledge of local repair personnel who were responsive, did quality work, and charged fair prices. The latter is exceptionably notable as most absentee owners are prime candidates for being "ripped-off". Thank you for protecting our interests.
Your counsel, as we worked through the details of the sale, was objective and very professional. I attribute the smoothness of the settlement to the ground work that you laid.
Sincerely yours,
Merle L. Mulvaney
Kevin Smee, Jr.
Dear Bob,
After many months of unpacking and decorating, we would like to take this opportunity to express our gratitude to you and Karen for all your effort in finding our new home. We were initially overwhelmed by the idea of finding a new home and what to do with our old one, but we learned of your impeccable reputation from an old neighbor and friend. Upon our first meeting, we were immediately impressed by your professionalism and genuine desire to meet our objective. You were never pushy or overbearing, but supportive and trustworthy. You and Karen made yourselves available anytime we had a question or concern, and your commitment to follow-up was absolute. If ever in the future we have the need for a top notch Real Estate Professional we will call on you and we would encourage our friends to do the same.
Sincerely,
Kevin Smee, Jr.
Russell Chaney
Dear Mr. Gauger:
I am writing to express my sincerest appreciation for the manner in which the sale of my mother's home was handled. I found working with you to be a pleasure. Your honesty and integrity was quite an enjoyment to find in today's business world. I would highly recommend your services to any prospective clients. Thank you again.
Sincerely,
Russell Chaney
Dave and JoAnn Jester
Bob,
You definitely earned your money on this sale. Jo Ann and I feel very fortunate that you were representing us and that you were with us every step of the way through closure. We felt you went beyond our expectations of what a real estate agent is supposed to do. We feel very fortunate to have "found" you.
Thanks again Bob for all your help. We would gladly recommend you to friends and family.
Dave and JoAnn Jester
|
